General conditions

RESERVATION PROCEDURES

  • Reserve deposit: To confirm a reservation it is necessary to make the payment of the 20% of the total price as a deposit.
  • Payment methods: Payment of the reservation deposit is made online by credit card. If you do not have a valid credit card to book online, You can make the payment of the deposit by bank transfer. In case of transfer, The client must send the receipt to the email customer@apartmentsole.com. Must consider, that the reservation is not confirmed until we receive the voucher, so that if in that period of time, another reservation will come in, We will offer you an alternative accommodation or a refund. All transfer costs must be covered by the client.
  • Booking confirmation: Once the reservation is made and the deposit has been paid, you will immediately receive a booking confirmation email. This email includes the address of the apartment, information on key delivery with check-in and check-out instructions and your contact person information.
  • apartment payment: On the day of arrival you must pay the difference between the total and the deposit. In the event that you wish to cancel or modify the reservation date during your stay, no refund will be made of your initial reservation.
  • refundable deposit: In some accommodations, a deposit is requested upon entry to the apartment and will be returned upon departure.. Read the section “conditions” of the description of your apartment for more information.
  • Minimum stay: Most apartments have a minimum stay of 2 nights. For shorter stays, you will find fewer options available. In special seasons, the minimum stay is likely to be 3 from 4 nights.

CANCELLATIONS OR CHANGES OF DATES

All cancellations and/or date changes must be made by email.

Cancellation and/or change fee: Without exception, the reserve deposit 20% it is not returned in any case. Equally, We inform you that reducing your stay also counts as a cancellation.

ARRIVAL

  • Check In: Please inform the person in charge of the reserved apartment of your estimated arrival time to organize the delivery of keys..
  • Keys: Key delivery always takes place in the apartment. Most apartments do not have a reception, For this reason we need to know your estimated arrival time and to notify you by phone in case of change or delay..
  • Prohibited: Check the specific conditions of your apartment to know the possible time of entry to the apartment. Each owner decides the arrival and departure times of the accommodation.

SALIDA

  • Departure time: You must consult the specific conditions of your apartment to know the departure time of the apartment. Each owner decides the arrival and departure times of the accommodation.
  • Store luggage: In most apartments there is no reception, However, it is possible that the owner will offer you an option to store your luggage a few hours after your departure, prior agreement with the apartment manager.
  • Apartment cleaning: Final cleaning is included in the price. Nevertheless, We ask you to respect the rules of use of the apartment and leave it in good condition. Equally, please turn off the lights, heating and air conditioning.

DURING THE STAY

  • Guest Occupants: The apartment must be occupied only by the number of guests indicated in the reservation, except children under 2 years.
  • Smoke: You can check in your apartment file if smoking is allowed..
  • Pets: As a general rule, no pets, unless it is specified in the specific characteristics of your apartment.
  • Standards: It is totally forbidden to hold parties or exceed the volume of the music equipment. The client is responsible for the conduct of the people staying in the apartment. In most cases, the apartments belong to family residential buildings. Please respect the rest hours.
    In case of receiving any complaint, They will be forced to leave the apartment, without the right to compensation and with the loss of the full payment of the rent and the deposit.
  • Supplies: Our prices always include water and electricity consumption in the apartment. Please, Check the conditions of the contracted apartment to find out if there are any additional costs, especially for long stays.

OTHER ASPECTS TO TAKE INTO ACCOUNT

  • Specific conditions of the apartment: We strongly request that in addition to the general conditions, check the specific conditions of the contracted apartment.
  • Photos and description of the apartment: At Apartmentsolé we verify the apartments and provide the client with a detailed description and updated images so that they know all the details of the accommodation. However, We are not responsible for any changes that the owner may make.
  • Overbooking: In the event of a double reservation simultaneously for the same apartment, in this case, Apartmentsolé will provide the guest with an accommodation alternative of equal or superior quality. If there is no availability, we would proceed to refund the reservation deposit.
  • Apartment technical problems: In the event that any breakdown or damage occurs in the apartment that would not allow you to stay, Apartmentsolé will provide the guest with an alternative accommodation of equal or higher quality or we will refund the reservation deposit.
  • Damage or problems in the apartment: We work to provide you with the best quality in your accommodation, in case you had any problem, Please call the contact person. We will do our best to solve it as soon as possible.
  • Responsibility: Neither Apartmentsolé nor the owner is responsible for any loss or damage caused to the apartment during the stay of any of the people staying there or their belongings..

The use of our website and services are subject to the terms collected and detailed in this Legal Notice.

If you have any questions about our general conditions, please, contact us via email customer@apartmentsole.com.